All returns must have prior approval from Tendaire Industries. Please contact us for a return authorization number.
All returns will be subject to a 25% restocking charge (after inspection and approval by Tendaire). Returns are expected to be packaged in the same manner in which they were received. The restocking fee is to cover incurred expenses such as re-evaluation and testing, labor, and re-packaging. Any work that must be done to the equipment to get it in original condition will be billed to the customer or deducted from the refund.
Cancellation of special orders are subject to a 25% cancellation charge.
TENDAIRE INDUSTRIES, INC. REPAIR AND WARRANTY RETURN POLICY
Tendaire Industries, Inc./ Electrol Equipment, Inc. hereby guarantees for a period of one year all merchandise to be free from defects in material and workmanship if properly installed, operated, and serviced under normal conditions and according to our instructions.
All parts will be repaired or replaced by Tendaire/Electrol if found by Tendaire to be defective in material or workmanship within one year from the date of shipment from our facility.
All transportation charges on parts or units submitted for replacement or repair under this warranty must be borne by the purchaser.Domestic transportation will be reimbursed at the least expensive mode if the unit is found to be defective in workmanship or materials during the first 90 days after shipment from our facility.
SEND ALL PARTS OR UNITS FOR WARRANTY CONSIDERATION & REPAIR TO:
Tendaire Industries, Inc.
1100 West Cedar Street
Beresford, SD 57004